Pet Car Seat Cover

Complaints Procedure

1. General provisions and definitions

1.1. This complaints procedure was drafted in accordance with the applicable provisions of Act No. 40/1964 Coll., Civil Code, as amended (hereinafter referred to as the „Civil Code“) and applies to the consumer goods (hereinafter referred to as „goods“) in relation to which the buyer’s rights under the seller’s liability for defects are enforced by the buyer within the warranty period (hereinafter referred to as the „complaint“). 

1.2. The “seller” on the online store www.numberone-store.com is lz trade spol. s r.o., having its registered office at: U Hriste 1557, Novy Bor, zip code 473 01, Czech Republic, ID number: 22802622. The seller is the VAT payer.

1.3. The “buyer” is the person / entity that has concluded a purchase contract with the seller for the purchase of the goods. 

2. Warranty terms and conditions

2.1. If the goods exhibit obvious defects, i.e. in particular if the goods are handed over to the buyer in a damaged transport package, the buyer is entitled not to accept such goods. In such a case the buyer‘s right for the proper performance by the seller or for the refund of purchase price remains valid and unaffected. The buyer shall make the decision regarding the remedy. 

2.2. If defects are discovered after the acceptance of the goods by the buyer, however still within the warranty period, the buyer may assert his legitimate complaint. 

2.3. The warranty period is governed by the applicable provisions of the Civil Code, i.e. it shall be 24 months, subject to exceptions stipulated by the Civil Code. The warranty period starts to run upon the acceptance of the goods by the buyer. 

2.4. The buyer is entitled to withdraw from the contract in all cases stipulated by law. The legal condition in this case is, inter alia, that the purchase was made by a private person and not by a business entity. The withdrawal is effective from the moment when a written statement of withdrawal from the contract of purchase is delivered by the buyer to the seller. In the event of withdrawal from the contract, the contract is cancelled from the beginning and both parties are obliged to return everything they received under the contract so far. 

2.4.1. The buyer must return to the seller everything he received under the purchase contract so far. Should this be impossible (e.g. when the goods are meanwhile damaged or consumed), the buyer is obliged to provide a monetary compensation for everything that cannot be returned. 

2.4.2. The buyer is not entitled to withdraw from the contract in case the parties expressly agreed on that and also in case the goods were adapted / customized based on the buyer‘s requirements. The same applies to perishable or obsolete goods. 

3. Settlement of a complaint

3.1. The complaint including removal of defects must be settled without undue delay, no later than within 30 days from the date it was exercised, unless the seller and the buyer agreed on a longer period. Upon expiry of this deadline, the buyer shall have the same rights as if it was an unrecoverable defect. 

3.2. If it is necessary to return the goods back to the seller, the buyer shall – in his own interest – ensure the proper and adequate packaging of the goods, considering the specifics of the selected way of transport, so they are protected against damage during transport, including any accessories, and mark the shipment with the appropriate symbols.

3.3. The title to exercise the complaint expires in case of improper assembly or unprofessional commissioning, as well as in case of improper handling, i.e. especially when the goods are used in conditions that do not correspond with the parameters specified in the accompanying documentation for the goods.